Helping first responders work more safely and effectively after dark, so that they can help others.

WHAT DEFINES US

  • Excellent Product
  • Excellent Customer Service
  • Passion
  • Hard Work

PEOPLE ON OUR TEAM ARE

  • Hungry
  • Smart
  • Humble

CORE FOCUS

  • Our Passion: Using business to support those who do jobs that matter
  • Our Niche: Helping first responders work safely and more effectively after dark, so that they can help others.

CORE VALUES

  • A defect free product is our policy.
  • We will be energetic, enthusiastic and tenacious in our work. But we will always do it with integrity.
  • We will provide above and beyond customer service. We will communicate proactively and do what we say we are going to do.
  • We will always remember that every customer is the most important customer.
  • We will enjoy our work, our team and our customers. Passion is key.
  • We will lead from the trenches; nobody is too good for any job or task.
  • We will admit when we are wrong or when something needs improving. We are not afraid to say “I don’t know” and we will help each other overcome obstacles/find answers.

OUR KEYS TO GOOD CUSTOMER SERVICE

Customer service is a huge part of our companies' culture and focus. If you join our team, you will need to commit to adopting our customer services strategies. Read below to see if this sounds like you.
  • We Respond quickly (within 24 hours)
  • We always find and provide answers, even if it’s a difficult problem. It won’t just go away (without a tarnish on our reputation).
  • We keep customers appraised with information. Send updates before they ask for updates.
  • We handle warranty situations quickly and make the process as easy as possible for the customer.
  • We design our processes and systems around your customers, not  around our internal team.

HiViz LED Lighting
PO Box 565, Naples, NC 28760
Phone: 703-662-3458
Email: sales@hivizleds.com

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